Privacy Policy

1. Scope

This policy applies to the Synqer mobile app on Android and iOS, the Synqer website, and associated backend services used to run messaging, lead capture, reporting, and support features.

Synqer is intended for business users such as companies, clinics, agencies, and enterprises. It is not a consumer social-networking app and is not intended for personal or household use.

2. Information We Collect

We collect only the information needed to provide and secure the Service.

• Account and profile information such as name, username, email address, mobile number, country, profile photo, plan details, balances, status, and timestamps.
• Authentication data such as session tokens and refresh tokens stored securely on the device.
• Contact and lead data that you upload or create, including names, phone numbers, email addresses, notes, statuses, timestamps, and campaign or enquiry history.
• Conversation and message data, including message content, attachments, message direction, delivery status, media URLs, and timestamps.
• Campaign and billing records such as campaign names, audience size, delivery logs, reports, transaction ledgers, balances, and pricing information.
• Support requests, including the subject, description, and conversation history you submit to us.
• Device and diagnostic information such as push notification tokens, crash reports, app version, device model, operating system version, and usage analytics.

3. Data We Do Not Collect

• We do not intentionally read your device address book or call log.
• We do not collect payment card, bank account, or UPI credentials inside the app.
• We do not use the app to scan your storage, gallery, or messages in the background.
• We do not intentionally collect precise GPS location, health data, biometric data, or data used for third-party advertising.
• We do not sell personal information.

4. App Permissions and Why We Use Them

• Internet / network access: needed to connect to Synqer servers and send or receive service data.
• Photo, file, and media picker access: used only when you choose specific images, videos, or documents to attach.
• Camera access: used only when you choose to capture media for a message or template.
• Microphone access: used only while recording a video you choose to send.
• Notifications: used to alert you about new messages, leads, and campaign activity.
• Dialler access: used when you tap a phone number and your device opens the dialler.

5. How We Use Information

• Authenticate you and keep your account secure.
• Display dashboards, conversations, leads, campaigns, and reports.
• Deliver messages, media, and automation flows through supported channels.
• Maintain balances, billing, pricing, and audit records.
• Send push notifications about account and campaign events.
• Respond to support requests and diagnose issues.
• Improve reliability, security, and feature performance.
• Comply with applicable legal, telecom, and regulatory obligations.

6. Legal Bases For Processing

Where applicable, we process personal data on the basis of performance of a contract, legitimate interests, legal obligation, and consent for optional permissions or features that require it.

7. Sharing and Disclosure

We do not sell your data. We share it only when needed to operate the Service or when required by law.

• Google Firebase / Google LLC: push notification tokens, analytics events, crash reports, and app/device identifiers for notifications, reliability, and product analytics.
• Messaging partners: recipient numbers, message content, media, and template content are sent to WhatsApp Business Platform providers, RCS carriers, and SMS aggregators so messages can be delivered.
• Service providers: hosting, storage, support, monitoring, and security vendors that help us run the app.
• Legal and compliance recipients: government authorities, regulators, or third parties where disclosure is required by law or needed to protect rights and safety.

8. Data Retention

• Account data is retained while your account is active and deleted or anonymized after a verified deletion request, except where retention is required by law or for dispute, fraud, or compliance purposes.
• Messages, leads, campaigns, and reports are retained while needed to provide the Service and support your business account.
• Logs, backups, and security records may persist for a limited period before being overwritten according to our retention practices.
• Device cache, temporary files, and local preferences are stored only on your device and may be cleared when you log out, uninstall the app, or clear app storage.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transport, secure credential storage, and access controls. No system is completely secure, but we work to keep your data protected.

10. Your Rights And Choices

• You can update or correct your account information by contacting support.
• You can withdraw optional permissions on your device, although some features may stop working.
• You can request access, deletion, or help with your account data using the contact details below.
• You can opt out of non-essential communications by contacting us.

11. Children's Privacy

Synqer is intended for business users and is not designed for children. We do not knowingly collect personal information from children.

12. Third-Party Services

The Service may contain links to third-party websites or rely on third-party platforms for messaging and analytics. Their privacy practices are governed by their own policies, and we encourage you to review them.